To the wonderful grandmother who called in for help with her dsl because she wanted one thing to work right in her granddaughters life. Her daughter was getting a divorce and she and her children went to live with her mother. Who was the grandmother that called in. She was so sweet, of course the issue was not the dsl service it was her computer. Totally out of my “scope of support.” So what did I do…
I did what any benevolent empress would do, I had her do a system restore and wipe out the last 5 days. Voila, she was able to access the Internet, that was when the whole story poured out. I told her she was doing an amazing thing and it was wonderful she was able to provide a stable home for her grandchildren.
For the retired gentleman who promised his wife he would get the newly ordered Internet service up and running when he did not know how to work the new laptop they had just purchased. You were so kind and patient as I walked you through everything, even when you still could not type in the password correctly, you allowed me to do what I do best… Take control. I did not make you feel inadequate for not being able to type and for that you were kind to me in return.
For the kinda creepy man who offered to marry me at the end of my day for getting you back on line.
I thank each and every one of you. It is customers like yourselves that makes my job truly fulfilling. For the ones who don’t cuss me out when they are the ones who have downloaded all of the things that make their computers crash, for the ones that tell me how amazing I am, how smart I am and in general make me feel good about the time I have spent with them, for the ones that tell me this is their only lifeline to the world as they are handicapped and not able to get out into the “real” world, for all of you I want to say a great big thank you.
My job is to help people with their Internet service, and I love it, I love it when I am able to correct the issues and people are so happy to be able to see their emails again! I love their reaction when they open their browser and wow they are magically online again.
For my customers that are genuinely nice, you totally rock!!!