Entitlement. It’s a word being thrown around a lot lately, and there are some things that people think they are entitled to that they indeed should be getting. Those are not the things I will be discussing here, today, in this missive.
I would like to address the people that believe they are entitled to credits for a service they are not receiving. Now, mind you, if you have not received said service, then you should not have to pay for it. The days it has been down, not any other time frame, not for your lost vacation day waiting for a technician. But for the time actually down, there is a specific calculation used to figure out the credit one should receive.
Please allow me to break it down for you, let’s say for example you pay $30.00 a month for a service. Your services don’t work for 2 days. You are entitled to two days worth of credit, hence $2.00. Not $100.00, not $15.00, but $2.00 is fair and sufficient.
To call a company and tell a person who is trying to help you get one television cable box working that you don’t even pay for, out of the 5 you have, that you deserve hundreds of dollars in credit because you didn’t call the first two days it was not working is the singularly most ludicrous thing I have heard in a while. To say I was flabbergasted is an understatement, then I saw where you lived and it all made sense. Sort of. You see I know someone else who lives in that area and they are a lovely human, who has their cognitive abilities in tact. Then to inform me that you were going to push back on me to force me to give you said credit, once again, ludicrous is the only word I have to completely describe your behavior. When I offered you an avenue to voice your complaints you turn it down. Threatening to go to a different company has very little effect on anyone in my department. You really needed to go to the department I told you to and taken the information. You were the singularly most self-indulgent, self-entitled human I have spoken to in a while. I have one thing to say to you: I am glad I’m not you and I’m glad I don’t live with you.
Enough. If you are one of these people that believe you should be getting something that you are not paying for, or credit above and beyond what you are paying, go to a different company. Better yet, I have a Travis Tritt song for you, if you can guess what that is, good for you. Then you know exactly what I am saying.
Just stop with the buffoonery, I am incredulous that people behave in such a way. Wait, no I’m not, I will tell you this, there are two types of people who exhibit this behavior. I’m not going to say who here, because it isn’t all people in those categories, some are lovely humans. I will say roughly 90% of the people I speak to are really lovely humans.
I often hear that I am the nicest person they have ever spoken to at the company I work for, which is sad. Everyone deserves respect, until they don’t, and even if your complaint isn’t valid, if you convey to me the issue in a calm, respectful manner, I will always listen. I will always tell the truth, it sometimes hurts. Honesty is often like that, it hurts, but is way preferable to subterfuge, lies and deceitfulness. In any endeavor, any business dealing, relationship, friendship, whatever it is, just tell the truth.
One day it may get me fired, but there you have it, the job isn’t worth my immortal soul.
The beginning of August is not the time to mess with me, I do not suffer fools at all during this time frame.
I’m done, I feel better, sometimes one just has to get all of this out of their system.
Any comments, questions, rebuttals can be made here or email me at firstname.lastname@example.org