I know I’ve given this information before but the past few weeks have led to believe it behooves me to impart this wisdom again.
When you have to call tech support for your internet and/or television issues here is a guideline on when to k ow it is your issue or your service providers issue.
If you see no signal on your television screen find the remote control that came with your television. Go to the input or source button. Push it, make sure you’re on the correct input. No signal means your television cannot see the cable receiver.
If your television will not turn on it’s your tv. Not your cable service provider. If your electricity is off, pay your bill.
If your computer will not turn on it’s not your internet service provider. It’s your computer. If your Bluetooth keyboard will not pair with your computer. Call the manufacturer. Not your internet service provider. If the router has no lights on it and your electricity is working, move the electrical rod to a different outlet. If it still won’t come on then call your service provider for a new one.
If you don’t know what an address bar is please learn. In this day and age pretending ignorance is passé.
If you have a smart phone please learn how to use it. Or call you cell phone service for assistance.
I love my job, when I get to actually do it, I really like resolving complex line issues. I even enjoy helping my older customers get back online and into their email. Or assisting customers getting their recordings back. I do love television and I completely understand those customers anxiety level.
However and this is a big however don’t assume people at my level make minimum wage. We are very well compensated for what we do. We are highly trained and well seasoned. If you call us asking for help we are happy to oblige. If you call us screaming obscenities you’re not going to get too far.
Do feel free to self educate yourself on your own equipment. You bought it, don’t be scared, you might even learn a new skill set.
As usual any comments, questions or criticisms can be left here or sent to me at firstname.lastname@example.org.